Our Footwear Factory
SEDEX, SAI with SA8000
Number of Employees
What stories have they created for us
Our bootsView Details
When we began Spell at the Byron Artisan Markets almost nine years ago, we had no idea where our journey would lead. We bought turquoise stones from local bead stores, and collected leather scraps and trinkets to hand-make our designs. As our brand grew, we built relationships with small factories and suppliers, our partnerships based not just on the workmanship or the quality of the items they produced but the family feel of the people who worked there. We are a family, and we wanted every part of the brand to feel like one.
Today, we’re proud that all elements of Spell are still a reflection of myself and Isabella and the values we hold. We are excited to expand the ‘behind the scenes’ element of our story to share with you here, how and where our clothes are made. Ethical trade is something that as consumers we’re very passionate about, and we know it’s something that our customers are passionate about too.
The further we dig down into our supply chain, the more we realise this is just be beginning and there is so much more we could do. We know that by making even small changes in our business, we can make big changes in the world around us, and as we walk this path we hope to inspire others in our industry to do the same.
We're committed to expanding our understanding of the impact that this industry we love has on our world, and in the process, walk a little lighter on the earth.Lizzy xx
We have completed stage one of mapping our supply chain, having
worked with independent experts to ensure our factories are
meeting strict ethical standards (explore our factory map and accreditations here).
Our attention is now focused on environmental practices, and we’re working with independent sustainability specialists to create a 2020 sustainability vision for the next three years and beyond. We can’t wait to share this with you in the near future.
We’ve always asked our factories to abide by a strict code of conduct, but we feel it’s our responsibility to ensure the production of our garments are verified ethical and that we use our brand as a platform to promote positive change. We do this by using independent certification bodies who specialise in social and ethical standards.
They’re the ones who mill, weave and print our fabrics, and the master sewers work hand-in-hand with our design team to bring our visions to life. That’s why we make sure the factories we use are places we’re proud to call part of the Spell family.
Our Footwear Factory
SEDEX, SAI with SA8000
Our bootsView Details
Our Wovens Factory
Xanadu, Kiss the Sky, Gypsiana, Desert Road, Lovebird, Étienne, and our intimates.View Details
Our Swim Factory
SAI Approved with SA8000
Hotel Paradiso and Babushka (swim), Flamingo Blossom, Gypset, Alena Luxe Lace.View Details
Our Tees Factory
Panther, Gypsy Witch, Turquoise Hunter, and Festival Fox teesView Details
Our Fabric Printer
Hotel Paradiso. Oracle, Kombi, RevolverView Details
Our Luxe Lace Factory
Spell Bride, Rhiannon Lace, Woodstock Lace and Peasant Girl, Hotel Paradiso, Oracle, Kombi, Lolita, Lotus.View Details
Our Embellishments Factory
Our sequin storyView Details
Working Hours Hours of work shall comply with applicable laws and industry standards. In any event, workers shall not on a regular basis be required to work in excess of 48 hours per week and shall be provided with at least one day off for every seven-day period. Overtime shall be voluntary, shall not exceed 12 hours per week, shall not be demanded on a regular basis and shall always be compensated at a premium rate.
Non-Discrimination Recruitment, wage policy, admittance to training programmes, employee promotion policy, policies of employment termination, retirement, and any other aspect of the employment relationship shall be based on the principle of equal opportunities, regardless of race, colour, sex, religion, political affiliation, union membership, nationality, social origin, deficiencies or handicaps.
Child Labour There shall be no use of child labour. The age for admission to employment shall not be less than the age of completion of compulsory schooling and, in any case, not less than 15 years.
Freedom of association and the right to collective bargaining The right of all workers to form and join trade unions and bargain collectively shall be recognised.
Wages Wages and benefits paid for a standard working week shall meet at least legal or industry minimum standards and always be sufficient to meet basic needs of workers and their families and to provide some discretionary income.
Disciplinary practices Physical abuse, threats of physical abuse, unusual punishments or discipline, sexual and other harassment, and intimidation by the employer is strictly prohibited.
Health and Safety A safe and hygienic working environment shall be provided, and best occupational health and safety practice shall be promoted, bearing in mind the prevailing knowledge of the industry and of any specific hazards. Appropriate attention shall be paid to occupational hazards specific to this branch of the industry and assure that a safe and hygienic work environment is provided for. Effective regulations shall be implemented to prevent accidents and minimise health risks as much as possible.
Involuntary Labour There shall be no use of forced, including bonded or prison, labour.
Legally binding employment relationship Obligations to employees under labour or social security laws and regulations arising from the regular employment relationship shall not be avoided through the use of labour-only contracting arrangements, or through apprenticeship schemes where there is no real intent to impart skills or provide regular employment. Younger workers shall be given the opportunity to participate in education and training programmes.
The canvas is then sent to the stitching unit on the outskirts of Jaipur to be cut
and sewn together. Meanwhile the fabric tags are made by three separate women’s
groups - a local printer, the tailors who embroider around the hole, and the
women who take out the fringes and tie string through the hole to attach to the
It’s amazing that such a seemingly simple item can pass through the hands of so many, and it’s a reminder for us to slow down, treasure each item and be grateful to those who worked on the pieces we love so much.
Our limited edition, organic tote bags are a collaboration between five artisan
groups throughout India – each of these communities use their own ancient
traditions, weaving together their techniques to bring the bags to life.
We start with the experts who carve out wooden blocks intricately by hand, etching out the lines of the Spell logo in exact symmetry and width – and finishing with a perfectly horizontal surface for the dye.
The next group is the block printer – the beauty of their art is in blending the dyes and using multiple techniques to colour the fabrics. For our tote bags, the wooden blocks are dipped in the dye and stamped by hand onto the canvas.
The brass toe and heel caps that adorn our soon to be released Sugar Skull boots are individually handcrafted through traditional techniques by an artisan group from a small village in Northern India. Their trade and skills have been passed down from generation to generation. We love the unique detail and individuality they bring to each boot that can only be created with the use of manual machinery and hand finishing.
Place Your Order
Your Order is Packed with Love
Free Shipping for all orders over $150
Receive Your Tracking Number
Your Order is Delivered
All orders placed on our Australian website are sent from our Australian based warehouse. We offer Free Shipping for all orders over $150.
If you have any questions or if we can help with anything at all, please contact us on email@example.com.
- Free Shipping for all orders over $150
- Flat Rate $9.95 for orders under $150
- Express Courier Service $12.95
All orders are sent via Australia Post's Regular Service and take 2-5 business days to arrive after dispatch. In addition, an Express Courier service is available for orders within Australia for $12.95. These orders will be sent with Couriers Please or Australian Post's Express Service, and take 1-3 business days to arrive after dispatch.
All orders placed before 1pm AEST time are processed the next business day. Once your order is dispatched you will receive shipping confirmation and tracking details.
If you are located outside of Australia, we offer two services:
International Courier (DHL's Global Mail)
- Flat Rate $20
- Free for orders over $150
- Delivery between 5-14 business days (shipping may take longer to some countries)
- Fully trackable
- Signature required
Once dispatched you will receive shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.
- Flat Rate $30
- Delivery between 3-7 business days (shipping may take longer to some countries)
- Fully trackable
- Signature required
All international orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel.
All orders placed before 1pm AEST time are processed the next business day. Once dispatched you will receive shipping confirmation and tracking details.
Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Spell & the Gypsy Collective is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.
For further information, we recommend contacting your local customs office.
Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions:
- Iran, Islamic Republic Of
- Korea, Democratic People's Republic Of (North Korea)
- Saudi Arabia
Please note, we are also unable to ship to hotels, so please use a private address only.
All orders placed before 1pm AEST time are dispatched the next business day, this includes orders sent with our Express Courier service.
Please note: during busy periods or within 5 days of a new collection launch or sale, there may be some delays
Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at firstname.lastname@example.org. Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.
All customers are responsible for customs/imports duties & taxes. Spell is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
We recommend contacting your local custom office for further information.
Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.
Request and Receive Your RA Number
Pack and Return Your Items
Post Your Return (with RA Number on outside)
Received and Processed (within 5 business days)
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:
- the item must be returned within 30 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;
- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
- Swimwear and Intimates – customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear. You must also return the calico bag you received your swimwear in if you are returning your entire swim order;
- Shoes – please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. The box must also be returned with the shoes in original condition;
- Towels – if you wish to return an item it must be unopened, unused and in its original packaging and will not be accepted if it has been removed. You must also return the calico bag you received your towel in;
- Gift Vouchers – Gift Vouchers may not be returned and are valid for 1 year from the date of issue. All vouchers purchased on our Australian website can also be used in store at our Byron Boutique.
If you have any questions regarding your return, please contact email@example.com.
To return an item, we need to provide you with a Return Authorisation Number. Please complete the Return Request Form here.
Our Returns Team will reply with your Return Authorisation Number within two business days, and will also provide you with the address to send your return to.
- Your Return Authorisation Number must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your parcel it may be returned to you.
- Your Return Authorisation Number will be attached in our response to your request. Please print this and include inside your parcel.
- For a refund, your return must be in original condition with their tags attached.
Please note: International Returns cannot be over $1000, if so please ship these separately as Spell & the Gypsy Collective is not responsible to pay duties to receive the goods. If there is a charge it will be deducted from your final refund.
Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.
We do not refund initial shipping charges for items returned, other than for faulty items. Spell & the Gypsy Collective is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
We're so sorry if an item you received is not in perfect condition. Please follow the returns process below and attach a photo of the fault to the returns form. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back. We also have a 3 Month Warranty period on all of our pieces; please note this excludes fair wear and tear.
If you have received an item you did not order, please email us at firstname.lastname@example.org so we can resolve this for you.
Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
Please note: Subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately as we are not responsible to pay duties to receive the goods. If there is a charge it may be deducted from your final refund.
We’re very sorry, but at this time our boutique is not able to process returns for online orders. Any online order must be returned following the above returns process.
Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.
We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
- If you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us.
Due to the limited nature of our pieces, we do not offer exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.
Please note, you are currently on our Australian Website. If you are wanting to place an order on our USA Website, please go to http://shop.spelldesigns.com.
Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here, or if you would like to get in touch you can reach us via email@example.com or +2 6685 6595.
We offer a flat rate of $9.95 and Free Worldwide Shipping for all orders over $150. For more information please view our Shipping information by clicking the Shipping tab above.
If the items you are order are in stock, your order will be dispatched the next business day. During busy periods or within 3 days of a new collection launch there may be delays on your order being shipped out.
Within Australia, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of Australia we cannot ship to PO Boxes or Hotels.
As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders once they are placed.
Afterpay is an interest free payment plan option that we offer on all of our Australian orders. For more information please view our info page.
zipPay is an interest free payment plan option that we offer on all of our Australian orders. For more information please view our info page.
During sale events or within 5 days of a new collection launch there may be delays on shipping, we truly appreciate your patience during these times.
Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.
All orders shipped within Australia are sent with Australia Post and take 2-5 business days to arrive, unless you have selected our Express Courier service.
All orders outside of Australia are shipped via your chosen shipping method. You can find more information on our Shipping information tab above.
Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Spell is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
You are currently browsing our Australian Website. All prices are charged in AUD. If you aren't from Australia, or wish to shop on our US Website, please CLICK HERE.
Yes, we offer 30 Day Returns on all items. You can find our full Return Policy on the tab above.
To return an item, we need to provide you with a Return Authorization Number. Please complete the Return Request Form here.
Our Returns Team will reply with your Return Authorization Number within two business days, and will also provide you with the address to send your return back to.
- Your Return Authorisation Number must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your return it may be returned to you.
- For a refund or exchange, your return must be in original condition with their tags attached.
Please email us ASAP with your Order Number and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the fault.
After you have added all the items to your card, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
Yes! You can use a promo code and also your Gift Card on the same item. Gift Cards are a valid form of payment regardless of using a promo code.
Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer service team here.
Our Live Chat is available at the following times;
Monday-Thursday, 9am-5pm AEST
Friday, 9am3pm AEST
We want you to have an amazing experience whilst shopping with us online, so please don't hesitate to use our live chat to ask us your questions during this time. If you are shopping outside of these hours, you can leave a message for us, or email us on firstname.lastname@example.org and we will respond to your within 24 business hours.
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