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Shipping Policy

All orders placed on our Australian website are sent from our Australian based warehouse. We offer Free Shipping for all orders over $150.

If you have any questions or if we can help with anything at all, please contact us on enquiries@spelldesigns.com.

Shipping Within Australia?

- Free Shipping for all orders over $150

- Flat Rate $9.95 for orders under $150

- Express Courier Service $12.95

All orders are sent via Australia Post's Regular Service and take 2-5 business days to arrive after dispatch. In addition, an Express Courier service is available for orders within Australia for $12.95. These orders will be sent with Couriers Please or Australian Post's Express Service, and take 1-3 business days to arrive after dispatch.

All orders placed before 1pm AEST time are processed the next business day. Once your order is dispatched you will receive shipping confirmation and tracking details.

Shipping Internationally?

If you are located outside of Australia, we offer two services:

International Courier (DHL's Global Mail)

- Flat Rate $20

- Free for orders over $150

- Delivery between 5-14 business days (shipping may take longer to some countries)

- Fully trackable

- Signature required

Once dispatched you will receive shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.

DHL Express

- Flat Rate $30

- Delivery between 3-7 business days (shipping may take longer to some countries)

- Fully trackable

- Signature required

All international orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel.

All orders placed before 1pm AEST time are processed the next business day. Once dispatched you will receive shipping confirmation and tracking details.

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Spell & the Gypsy Collective is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.

For further information, we recommend contacting your local customs office.

Changes to Your Order

Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.

Packaging Options

Choose between our Eco Packaging and our Signature Gift Wrapping options at checkout.

Eco Packaging Option

Cost: Free

Your order will be sent in our eco drawstring bags with your items in our 100% bio-degradable polybags.

Gift Wrapping Option

Cost: $7

Your order will be sent in our signature Spell box and will be wrapped in tissue paper.

Bridal

You will receive our signature Spell Bridal Box and your gown wrapped in tissue paper.

Recycling & Finer Details

Our Eco Drawstring Bags are unbleached, organic cotton & reusable. We thank you for choosing to walk a little lighter on this earth.

We moved to 100% Bio-degradable polybags in August 2016. As these bags break down naturally, they can be placed in your compost or organics waste bin.

Please Note: Some older items may still be packaged in our non- bio-degradable polybags. We recommend contacting your local council to find out how to recycle these, as it can vary depending on what facilities they have available.

 

Processing and Delivery Times

All orders placed before 1pm AEST time are dispatched the next business day, this includes orders sent with our Express Courier service.

Please note: during busy periods or within 5 days of a new collection launch or sale, there may be some delays

Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at enquiries@spelldesigns.com. Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.

Customs/Import Duties & Taxes

All customers are responsible for customs/imports duties & taxes. Spell is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

We recommend contacting your local custom office for further information.

Shipping Limitations

Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions:

- Algeria

- Cuba

- Indonesia

- Iran, Islamic Republic Of

- Israel

- Korea, Democratic People's Republic Of (North Korea)

- Kuwait

- Morocco

- Nepal

- Nigeria

- Pakistan

- Russia

- Saudi Arabia

- Sudan

- Syria

Please note, we are also unable to ship to hotels, so please use a private address only.