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Free Shipping for all orders over $150
Receive Your Tracking Number
Your Order is Delivered
All orders placed on our Australian website are sent from our Australian based warehouse. We offer Free Shipping for all orders over $150.
If you have any questions or if we can help with anything at all, please contact us on enquiries@spell.co.
- Free Shipping for all orders over $150
- Flat Rate $9.95 for orders under $150
- Express Courier Service $12.95
All orders are sent via Australia Post's Regular Service and take 2-5 business days to arrive after dispatch. In addition, an Express Courier service is available for orders within Australia for $12.95. These orders will be sent with Couriers Please or Australian Post's Express Service, and take 1-3 business days to arrive after dispatch.
All orders placed before 1pm AEST time are processed the next business day. Once your order is dispatched you will receive shipping confirmation and tracking details.
If you are located outside of Australia, we offer two services:
International Courier (DHL's Global Mail)
- Flat Rate $20
- Free for orders over $150
- Delivery between 5-14 business days (shipping may take longer to some countries)
- Fully trackable
- Signature required
Once dispatched you will receive shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.
DHL Express
- Flat Rate $30
- Delivery between 3-7 business days (shipping may take longer to some countries)
All international orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel.
All orders placed before 1pm AEST time are processed the next business day. Once dispatched you will receive shipping confirmation and tracking details.
Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Spell & the Gypsy Collective is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.
For further information, we recommend contacting your local customs office.
Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.
Choose between our Eco Packaging and our Signature Gift Wrapping options at checkout.
Eco Packaging Option
Cost: Free
Your order will be sent in our 100% organic cotton eco bags, our smaller sizes feature a drawstring closure with our larger sizes being a tote style. To ensure your items arrive in perfect condition, they will be sent in our 100% biodegradable poly bags.
Gift Wrapping Option
Cost: $7
Your order will be sent in our signature Spell box and will be wrapped in tissue paper.
Bridal
You will receive our signature Spell Bridal Box and your gown wrapped in tissue paper.
Recycling & Finer Details
Our Eco Drawstring Bags are unbleached, organic cotton & reusable. We thank you for choosing to walk a little lighter on this earth.
We moved to 100% Bio-degradable polybags in August 2016. As these bags break down naturally, they can be placed in your compost or organics waste bin.
Please Note: Some older items may still be packaged in our non- bio-degradable polybags. We recommend contacting your local council to find out how to recycle these, as it can vary depending on what facilities they have available.
All orders placed before 1pm AEST time are dispatched the next business day, this includes orders sent with our Express Courier service.
Please note: during busy periods or within 5 days of a new collection launch or sale, there may be some delays
Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at enquiries@spell.co. Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.
All customers are responsible for customs/imports duties & taxes. Spell is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
We recommend contacting your local custom office for further information.
Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions:
- Algeria
- Cuba
- Indonesia
- Iran, Islamic Republic Of
- Israel
- Korea, Democratic People's Republic Of (North Korea)
- Kuwait
- Morocco
- Nepal
- Nigeria
- Pakistan
- Russia
- Saudi Arabia
- Sudan
- Syria
Please note, we are also unable to ship to hotels, so please use a private address only.
Request and Receive Your RMA Number
Pack and Return Your Items
Post Your Return (with RMA Number on outside)
Received and Processed (within 5 business days)
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:
- the item must be returned within 30 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;
- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
- Swimwear and Intimates – customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.
- Shoes – please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. If you received a shoe box, this must also be returned with the shoes in original condition;
- Towels – if you wish to return an item it must be unopened, unused and in its original packaging and will not be accepted if it has been removed. You must also return the calico bag you received your towel in;
- Gift Cards – Gift Cards may not be returned and are valid for 3 years from the date of issue. All vouchers purchased on our Australian website can only be redeemed on our Australian website, they cannot be transferred to our US website or boutique.
- Gift Wrapping - Gift Wrapping is non-refundable.
- If you have received a Gift With Purchase, the gift must also be returned otherwise the value of the gift will be deducted from your refund.
If you have any questions regarding your return, please contact returns@spell.co.
To return an item, we need to provide you with a RMA Number. Please complete the Return Request Form here.
Our Returns Team will reply with your RMA Number within two business days, and will also provide you with the address to send your return to.
Please Note:
- Your RMA Number must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your parcel it may be returned to you.
- For a refund, your return must be in original condition with their tags attached.
Please note: International Returns cannot be over $1000, if so please ship these separately as Spell & the Gypsy Collective is not responsible to pay duties to receive the goods. If there is a charge it will be deducted from your final refund.
Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.
We do not refund initial shipping charges for items returned, other than for faulty items. Spell & the Gypsy Collective is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
We're so sorry if an item you received is not in perfect condition. Please follow the returns process below and attach a photo of the fault to the returns form. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back. We also have a 3 Month Warranty period on all of our pieces; please note this excludes fair wear and tear.
If you have received an item you did not order, please email us at enquiries@spell.co so we can resolve this for you.
Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
Please note: Subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately as we are not responsible to pay duties to receive the goods. If there is a charge it may be deducted from your final refund.
We’re very sorry, but at this time our boutique is not able to process returns for online orders. Any online order must be returned following the above returns process.
Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.
We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
- If you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us.
Due to the limited nature of our pieces, we do not offer exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.
Please note, you are currently on our Australian Website. If you are wanting to place an order on our USA Website, please go to http://shop.spelldesigns.com.
Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here, or if you would like to get in touch you can reach us via enquiries@spell.co or +2 8599 7275.
We offer a flat rate of $9.95 and Free Worldwide Shipping for all orders over $150. For more information please view our Shipping information by clicking the Shipping tab above.
If the items you order are in stock, your order will be dispatched the next business day. During busy periods or within 3 days of a new collection launch there may be delays on your order being shipped out.
Within Australia, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of Australia we cannot ship to PO Boxes or Hotels.
As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders once they are placed.
Afterpay is an interest free payment plan option that we offer on all of our Australian orders. For more information please view our info page.
zipPay is an interest free payment plan option that we offer on all of our Australian orders. For more information please view our info page.
During sale events or within 5 days of a new collection launch there may be delays on shipping, we truly appreciate your patience during these times.
Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.
All orders shipped within Australia are sent with Australia Post and take 2-5 business days to arrive, unless you have selected our Express Courier service.
All orders outside of Australia are shipped via your chosen shipping method. You can find more information on our Shipping information tab above.
As many of our dear customers know, the occurrence of counterfeit copies of Spell pieces has significantly increased over the last few months. Whilst we will continue to work with our legal team to take action against any copies that we come across, we also wanted to provide a resource to help our customers identify potential copies.
We recommend always purchasing your Spell pieces from our website or one of our approved stockists. If you do decide to purchase a second hand item, we recommend asking for proof of purchase especially if the item appears on the list below. If you are purchasing any Spell item from an unverified seller there is no guarantee the piece is not counterfeit.
Please be aware that counterfeit items will not have been made in our ethically accredited factories, by purchasing you may be supporting factories who do not share our values in taking responsibility for our world and its people.
Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Spell is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
You are currently browsing our Australian Website. All prices are charged in AUD. If you aren't from Australia, or wish to shop on our US Website, please CLICK HERE.
Yes, we offer 30 Day Returns on all items. You can find our full Return Policy on the tab above.
To return an item, we need to provide you with a Return Authorization Number. Please complete the Return Request Form here.
Our Returns Team will reply with your Return Authorization Number within two business days, and will also provide you with the address to send your return back to.
- Your Return Authorisation Number must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your return it may be returned to you.
- For a refund or exchange, your return must be in original condition with their tags attached.
Please email us ASAP with your Order Number and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the fault.
After you have added all the items to your card, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
Yes! You can use a promo code and also your Gift Card on the same item. Gift Cards are a valid form of payment regardless of using a promo code.
Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team here.
Our Live Chat is available at the following times;
Monday-Thursday, 9am-5pm AEST
Friday, 9am3pm AEST
We want you to have an amazing experience whilst shopping with us online, so please don't hesitate to use our live chat to ask us your questions during this time. If you are shopping outside of these hours, you can leave a message for us, or email us on enquiries@spell.co and we will respond to your within 24 business hours.
Please use the following as a guide to help you know where and how to measure your garments to decide the best size for you to buy.
Measure from your shoulder bone to your wrist.
Measure around the fullest part of your chest with your arms down.
Measure around the narrowest point of your natural waistline.
Measure around the widest part of your hip, normally 20/23cm from your waist.
Please use the following as a guide to help you know where and how to measure your garments to decide the best size for you to buy. Specific measurements are available on the Size & Fit tab of each product.
Measure from the highest shoulder point to the longest point of the garment unless specified otherwise.
Measure down the outside length of the sleeve.
Lay the garment flat making sure it’s not stretched and measure across at the under arm point. Double the measurement for a full bust.
Lay the garment flat and measure along the top seam of the waist band. Double the measurement for a full waist.
Lay the garment flat and measure from side seam to side seam, following the edge of the fabric. Double the measurement for a full hem.
Lay the garment flat and measure along the top seam of the waistband. Double the measurement for a full waist.
Measure down the side seam of the garment to the hem
Lay the garment flat and measure 20 cm down from waist and then measure across. Double the measurement for a full hip.
Lay garment flat and measure from highest shoulder point to neckline edge
Measure from front neckline edge to crotch seam
Measure from the highest point of the garment to the hem
(only applicable for adjustable straps) Extend straps as long as possible and measure from end to end
Lay the garment flat making sure it’s not stretched and measure from the top of the waistband to side hem.
Lay the garment flat and measure from waistband edge to crotch seam
Lay garment flat and measure from side seam edge to edge (at leg curve). Double the measurement for a full hip.
Measure from the highest point to the longest point of the garment unless specified otherwise.
Extend straps to as long as possible and measure from end to end
Please use the following as a guide to help you decide the best size for you to buy.
Ships from AUS
Returns to AUS
Charged in AUD
Ships from USA
Returns to USA
Charged in USD
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